Frequently Asked Questions

Food & Menu

Does Bonefish Grill provide any online ordering or delivery services?

No, Bonefish Grill does not provide any online ordering or delivery services. Any company or service that offers to deliver Bonefish Grill food is neither authorized nor condoned by Bonefish Grill or Bloomin' Brands, Inc. We ask that you not utilize these unauthorized services because they typically charge a significant mark-up on our food, do not maintain the quality of the food to Bonefish standards and often, despite your paying them a service charge and tip, do not tip the hard-working Anglers who take care and pride in preparing your meal. Bonefish Grill is not responsible for any pricing established by or any service provided by any online ordering or delivery company.

Can the Bonefish Grill menu be duplicated, reproduced or distributed?

Our menu is provided solely for the benefit of our patrons and any duplication, reproduction or distribution of this menu in any form is strictly prohibited. This menu is copyrighted and contains trademarks which are federally protected.

Health & Nutrition

I am concerned about nutrition and the effects that seafood may have on my health. Can you provide health and nutrition information?

For information regarding seafood and the USDA Food Pyramid, health, nutritional facts, pregnancy and scientific studies, please click here.

I am concerned about the levels of mercury in fish and shellfish. Can you provide more information?
Does Bonefish Grill add MSG to any of their dishes?

If you have an allergy/sensitivity to MSG, please be sure to ask for the managing partner or manager on duty upon arrival to the restaurant and explain your special dietary need to them. We do not add MSG in-house to any of our seasonings, salad dressings, or our entrees, however, there are some items that contain a type of MSG that occurs naturally. These items would include tomatoes, mushrooms, some cheeses, and anything made with beef, chicken, crab and other bases (hydrolyzed protein). We do have 2 items that come to us with MSG in them, they are our cheese sauce base and Andouille sausage.

These are the items you should avoid when you visit us: Organic chick peas and greens seasonal garnish, Saucy Shrimp appetizer, Corn Chowder w/Lump Crab, Caesar dressing (the only salad dressing recommended is our Citrus Herb dressing) and parmesan cheese, Potatoes Au Gratin, Island rice, Pistachio Parmesan Crusted Rainbow Trout, Diablo Shrimp Fettuccine, Chicken Marsala, Crab Cakes appetizer, Creole Sauce, Spaghetti Squash, Imperial Longfin and anything with the Imperial topping, and the Lime Tomato Garlic topping for any of the grilled fish. If you order the Mussels Josephine, House Salad or Florida Cobb Salad, ask for them without tomatoes. Avoid Marinara sauce, and if you order the Fontina Chop, ask for it without the Marsala sauce.

At Bonefish Grill, we are very concerned about allergic reactions and/or dietary restrictions that our guests might have. The information presented here is for informational purposes only and was NOT created by registered dietitians or food allergen experts. This information should not take the place of any appropriate medical or professional care/advice. Please consult your doctor, practitioner, and/or pharmacist for any further advice before making dietary changes.

Gift Cards

Where can gift cards be used?

Our card can be redeemed at any of our Bloomin’ Brands, Inc restaurants: Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse & Wine Bar in the United States. Also valid at Outback Guam and Puerto Rico.

Do your gift cards expire or have fees?

No. Our gift cards do not charge fees and never expire.

How can I check my gift card balance?

Check the balance on our website here or call 1-888-731-2610.

Who can I contact if I have questions or problems with my order?

Please contact Customer Service by phone at (877) 625-5786 or via email at bloominbrands@arroweyesolutions.com.

Advisory Council

What are the responsibilities of our Advisory Council?

Our objective is to identify, present, and debate the most current insights and information on: ocean status, sustainability, product authentication, global trends, biomass, annual catch limits, NGOs and changing fish migrations, aquaculture production methods and sources, and how the conditions of each should impact our decision processes.

This information will be periodically derived from leading experts in academia, research, fishery organizations, and other credible contributing sources, allowing the Bloomin' Brands management team to make the most informed seafood purchasing decisions at all times. There is also an ongoing auditing and sampling program establish that helps ensure that we are providing the great quality seafood that our customers expect.

Responsibility

What is Bonefish Grill's commitment to responsibility?

Bonefish Grill is dedicated to responsible fishing practices and the healthy stewardship of the world's marine resources. Our procurement process is guided by the reports and recommendations of NOAA and issued government regulations. We regularly consult with distinguished conservation groups, such as Ocean Trust and our Bloomin' Brands Seafood Advisory Council, to help us employ best practices. In addition, we work closely with the fishermen, from whom we source product around the globe, to promote environmentally sound fishing and aquaculture.

The mission statement for the Bloomin' Brands Seafood Advisory Council: Our objective is to identify, present, and debate the most current insights and information on: ocean status, sustainability, product authentication, global trends, biomass, annual catch limits, NGOs and changing fish migrations, aquaculture production methods and sources, and how the conditions of each should impact our decision processes. This information will be periodically derived from leading experts in academia, research, fishery organizations, and other credible contributing sources, allowing the Bloomin' Brands management team to make the most informed seafood purchasing decisions at all times. There is also an ongoing auditing and sampling program establish that helps ensure that we are providing the great quality seafood that our customers expect.


Bonefish Grill is proud to be affiliated with Ocean Trust - an award-winning ocean conservation foundation building science, conservation and industry partnerships for the sustainability of the oceans, as well as providing a link to sustainable fisheries, wildlife and the environment. Its efforts include engaging public support of constructive projects that help advance the sustainability of ocean resources and recognize its critical link to coastal communities that depend on the sea.

Bonefish Grill has partnered with Ocean Trust, contributing proceeds from a series of special fundraising promotions and events, as well as joining in awareness campaigns. To learn more about Ocean Trust and its efforts, log on to OceanTrust.org.

Is Bonefish Grill concerned with the environmental impacts and health concerns of farm-raised products?

Yes, and Aquaculture Farms utilize the natural environment to raise their fish and supply the most genuine environment possible. They also use the most nourishing feed possible and produce fish that meet specific requirements set by the FDA.

Where can I get related information?

Further information about these and other related topics can be found at the National Oceanic and Atmospheric Administration (NOAA) site.