Frequently Asked Questions

Food & Menu

Does Bonefish Grill provide any online ordering or delivery services?

No, Bonefish Grill does not provide any online ordering or delivery services. Any company or service that offers to deliver Bonefish Grill food is neither authorized nor condoned by Bonefish Grill or Bloomin' Brands, Inc. We ask that you not utilize these unauthorized services because they typically charge a significant mark-up on our food, do not maintain the quality of the food to Bonefish standards and often, despite your paying them a service charge and tip, do not tip the hard-working Anglers who take care and pride in preparing your meal. Bonefish Grill is not responsible for any pricing established by or any service provided by any online ordering or delivery company.

Can the Bonefish Grill menu be duplicated, reproduced or distributed?

Our menu is provided solely for the benefit of our patrons and any duplication, reproduction or distribution of this menu in any form is strictly prohibited. This menu is copyrighted and contains trademarks which are federally protected.

Health & Nutrition

I am concerned about nutrition and the effects that seafood may have on my health. Can you provide health and nutrition information?

For information regarding seafood and the USDA Food Pyramid, health, nutritional facts, pregnancy and scientific studies, please click here.

I am concerned about the levels of mercury in fish and shellfish. Can you provide more information?
Does Bonefish Grill add MSG to any of their dishes?

If you have an allergy/sensitivity to MSG, please be sure to ask for the managing partner or manager on duty upon arrival to the restaurant and explain your special dietary need to them. We do not add MSG in-house to any of our seasonings, salad dressings, or our entrees, however, there are some items that contain a type of MSG that occurs naturally. These items would include tomatoes, mushrooms, some cheeses, and anything made with beef, chicken, crab and other bases (hydrolyzed protein). We do have 2 items that come to us with MSG in them, they are our cheese sauce base and Andouille sausage.

These are the items you should avoid when you visit us: Organic chick peas and greens seasonal garnish, Saucy Shrimp appetizer, Corn Chowder w/Lump Crab, Caesar dressing (the only salad dressing recommended is our Citrus Herb dressing) and parmesan cheese, Potatoes Au Gratin, Island rice, Pistachio Parmesan Crusted Rainbow Trout, Diablo Shrimp Fettuccine, Chicken Marsala, Crab Cakes appetizer, Creole Sauce, Spaghetti Squash, Imperial Longfin and anything with the Imperial topping, and the Lime Tomato Garlic topping for any of the grilled fish. If you order the Mussels Josephine, House Salad or Florida Cobb Salad, ask for them without tomatoes. Avoid Marinara sauce, and if you order the Fontina Chop, ask for it without the Marsala sauce.

At Bonefish Grill, we are very concerned about allergic reactions and/or dietary restrictions that our guests might have. The information presented here is for informational purposes only and was NOT created by registered dietitians or food allergen experts. This information should not take the place of any appropriate medical or professional care/advice. Please consult your doctor, practitioner, and/or pharmacist for any further advice before making dietary changes.

Gift Cards

Where can gift cards be used?

Our card can be redeemed at any of our Bloomin’ Brands, Inc restaurants: Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse & Wine Bar in the United States. Also valid at Outback Guam and Puerto Rico.

Do your gift cards expire or have fees?

No. Our gift cards do not charge fees and never expire.

How can I check my gift card balance?

Check the balance on our website here or call 1-888-731-2610.

Who can I contact if I have questions or problems with my order?

Please contact Customer Service by phone at (877) 625-5786 or via email at bloominbrands@arroweyesolutions.com.

Responsibility

What is Bonefish Grill's commitment to responsibility?

Bonefish Grill is dedicated to responsible fishing practices and the healthy stewardship of the world's marine resources. Our procurement process is guided by the reports of NOAA, who manages U.S. stocks and determine what can be fished and where to help ensure sustainability. With their guidance and other issued government regulations, we are confident that any fish caught in U.S. federal waters is sustainable. We also work with our international suppliers to ensure fish for Bonefish Grill is caught from sustainable sources and to promote environmentally sound fishing.

Our management team makes the most informed seafood purchasing decisions based on research from leading experts in academia, fishery organizations, and other credible contributing sources.  Several factors impact our decision-making process, including stock status, impacts on other parts of the ocean, product authentication, global trends, biomass, annual catch limits, and changing fish migrations and aquaculture production methods and sources. We have an ongoing auditing and sampling program that helps ensure we are providing high quality seafood that our customers expect and can verify the source.

We regularly consult with distinguished seafood sustainability groups, such as the National Fisheries Institute and conservation groups, to help us employ best practices.  Bonefish Grill has partnered with Ocean Trust, an award-winning ocean conservation foundation that builds fishery, wildlife and marine conservation partnerships for the sustainability of the oceans. Its efforts include engaging public support of constructive projects that help advance the sustainability of ocean resources and recognizing its critical link to coastal communities that depend on the sea. Bonefish Grill has helped raise awareness for the importance of marine conservation and has contributed more than $1M in proceeds to Ocean Trust from a series of special fundraising promotions and events, as well as joining in awareness campaigns. To learn more about Ocean Trust and its efforts, log on to OceanTrust.org.

Is Bonefish Grill concerned with the environmental impacts and health concerns of farm-raised products?

Aquaculture supports seafood production and helps reduce overfishing in open waters. In addition, much of the aquaculture fish supply is certified for sustainability. Aquaculture farms use the natural environment to raise their fish and supply the most genuine environment possible. They also use the most nourishing feed possible and produce fish that meet specific requirements set by the FDA. The U.S. has strict environmental and food safety rules and regulations for aquaculture to ensure food safety

Where can I get related information?